Introduction
We are Sparkles Healthcare Ltd, a company incorporated in England and Wales.
Our company number is 12684564 and our registered address is
Sparkles Heathcare
8 Sparrows Mead
Redill
RH1 2EJ
("SPARKLES HEALTHCARE LTD" / "we" / "our" / "us"). We are committed to ensuring that
your privacy is protected. We comply with the General Data Protection Regulation
((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK,
together with any national implementing laws, regulations and secondary legislation as
amended or updated from time to time in the UK, and any successor legislation to the GDPR and
the DPA (together “Data Protection Legislation”). We are the data controller of data
you pass to us pursuant to this policy.
This Privacy Policy sets out how we collect personal information from you and how the personal
information you provide will be processed by us. By visiting the website at
www.sparkleshealthcare.co.uk (the “Website”) you are accepting and consenting to the practices
described in this Privacy Policy.
If you do not consent, please do not submit any personal data to us.
What information do we hold and how will we use it?
Information you give us You may give us information about you by
completing enquiry forms on the website or by requesting via the website that we send you
marketing information.
The information you give us may include your name, email address, address/location and phone number
We will retain this information while we are corresponding with you or providing services to you
or to a Service User you represent.
Information we collect about you
we may collect the following information from you when
you visit the website:
-
Technical information, including the Internet protocol (IP) address used to
connect your computer to the Internet, your login information, browser type
and version, time zone setting, browser plug-in types and versions,
operating system and platform; and
-
Information about your visit, including the full Uniform Resource Locators
(URL), clickstream to, through and from the website
(including date and time), products you viewed or searched for, page response
times, website errors, length of visits to certain pages, page interaction
information, methods used to browse away from the page and any phone
number used to call our helpline
Information we receive from other sources:
includes information we receive about you when you use other websites operated by us or other
services we provide.
This information may include your name, email address, postal address and phone number.
Cookies
Our Website uses so-called “cookies”. Cookies are text files placed on your computer
to collect standard internet log and visitor behaviour information.
This information is used to track visitor use of the Website, to compile statistical
reports on Website activity and to help us make recommendations that are relevant to
you. We use the term “cookies” to refer to all tools that collect data on our Website
(e.g. IP addresses, place and time of the visit of the users).
We also work with partners who provide us with analytics and advertising services
(for our services only and not for third party advertising).
This includes helping us understand how users interact with our services, providing
our advertisements on the internet, and measuring performance of our services
and our adverts.
Use Made of the Information
We may use the information we receive and/or collect about you to:
-
Fulfil our obligations under any contract that we have entered into with you
or with a Service User that you represent, and to provide you or the
relevant Service User with information or services that you or the Service
User has requested
-
Send you newsletters and marketing information if you have consented to us
doing so
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Notify you of products and services that we feel may interest you, or permit
third parties to do so if you have provided the appropriate consent
-
Monitor website usage and provide statistics to third parties for the
purposes of improving and developing the website and the services we
provide via the website
We processes personal information for certain legitimate
business purposes, which include some or all the following:
-
Where the processing enables us to enhance, modify,
personalise or otherwise improve the website, its services or
communications
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To identify and prevent fraud
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To enhance the security of the network and information systems of Sparkles Healthcare
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To better understand how people interact with our website
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To administer the website and carry out data analysis, troubleshooting and
testing; and
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To determine the effectiveness of promotional campaigns and advertising
If we obtain consent from you to do so, we may provide your personal details to third parties
so that they can contact you directly in respect of services in which you may be interested.
Where we are processing personal data that we have obtained via the website on the
basis of having obtained consent from you, you have the right to withdraw your consent
to the processing of your personal data at any time.
If you would like to withdraw your consent or prefer not to receive any of the
above-mentioned information (or if you only want to receive certain information from us)
please let us know by contacting us via the
following webpage https://www.sparkleshealthcare.co.uk/contact .
Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your
benefit.
If you wish to have your information removed from our database or if you do not want
us to contact you for marketing purposes, please let us know by clicking
the "Unsubscribe" option in any email we send to you and providing the details
requested or by contacting us via the following webpage https://www.sparkleshealthcare.co.uk/contact
and we will take steps to ensure that this information is deleted as soon as reasonably practicable.
We will not share, sell or distribute any of the information you provide to us
(other than as set out in this policy) without your prior consent, unless required
to do so by law.
We may carry out automated decision-making using the personal data you provide to us.
Third Party Sites
Our website may contain links to third party websites, including websites via which you are able to
purchase products and services. They are provided for your convenience only and we do not check,
endorse, approve or agree with such third-party websites nor the products and/or services offered
and sold on them. We have no responsibility for the content, product and/or services of the linked
websites. Please ensure that you review all terms and conditions of website use and the Privacy
Policy of any such third-party websites before use and before you submit any personal data to
those websites.
How Safe is your Information?
Where we have given you (or where you have chosen) a password which enables you to access
certain parts of the website, you are responsible for keeping this password confidential. We ask you
not to share a password with anyone.
Protecting your security and privacy is important to us and we make every effort
to secure your information and maintain your confidentiality in accordance with
the terms of the Data Protection Legislation.
The website is protected by various levels of security technology,
which are designed to protect your information from any unauthorised or
unlawful access, processing, accidental loss, destruction and damage.
We will do our best to protect your personal data but the transmission of information via
the Internet is not completely secure. Any such transmission is therefore at your own risk.
Disclosure of your Information
We may share your personal information with any member of our group, which means
our subsidiaries, our ultimate holding company and its subsidiaries, as defined
in section 1159 of the Companies Act 2006. We may share your information with
selected third parties including:
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Business partners, suppliers and sub-contractors for the performance of any
contract we enter with them or you
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Third parties who may wish to contact you in respect of services or products
they offer or sell which may be of interest to you, provided we receive your
consent to such disclosure; and/or advertisers and advertising networks
that require the data to select and serve relevant adverts to you and
analytics and search engine providers that assist us in the improvement
and optimisation of the website
Please note, we may need to disclose your personal information where we:
-
Sell any or all of our business or assets or we buy another business or assets
in which case we may disclose your personal data to the prospective buyer or
seller
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Are under a legal duty to comply with any legal obligation or to enforce or
apply our terms and conditions; or
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Need to disclose it to protect our rights, property or the safety of our customers
or others, including the exchange of information with other companies, organisations
and/or governmental bodies for the purposes of fraud protection and
credit risk reduction
Where we Store your Personal Data
The data that we collect from you may be transferred to, and stored at, a
destination outside the European Economic Area ("EEA") to
United States of America the server is hosted there. By submitting your
personal data, you agree to this transfer, storing or processing.
We will take all steps reasonably necessary to ensure
that your data is treated securely and in accordance with this Privacy Policy.
If a finding of adequacy hasn't been made by the EC Commission in respect of the c
ountry to which the data is transferred, we will only transfer it where
there are appropriate safeguards in place, including the use of EU standard contractual
clauses or an intragroup agreement.
Your Rights in Respect of your Data
If any of the information you provide to us via the website changes, please
let us know as soon as possible so that we can make the necessary changes to
the information we hold for you on our database.
If you wish to make any changes to your information, please contact us via the
following webpage https://www.sparkleshealthcare.co.uk/contact
If you wish to access or rectify the information we hold about you, or request
that such information be transmitted directly to another data controller,
please contact us via the following webpage https://www.sparkleshealthcare.co.uk/contact
We shall process your request to access your information within one month of receipt,
or we will let you know within that timeframe if we need more information from you.
We will process your request free of charge
To request that your information is deleted or if you wish to restrict or object to
the processing of your information, please contact us via the following
webpage https://www.sparkleshealthcare.co.uk/contact
If you have any complaints about our use of your personal data, please contact us.
You also have the right to complain to the relevant supervisory authority in your jurisdiction.
In the UK, the supervisory authority is the
Information Commissioner's Office. Contact details for the ICO can be
found at https://ico.org.uk/
